Shipping Policy

Last updated: September 2026

At eFunStore, we aim to provide a smooth, reliable, and transparent delivery experience for every customer. This Shipping Policy explains how we process, ship, and track orders placed through our website.

1. Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

2. Shipping Options & Delivery Times

We offer different shipping options depending on your delivery location and the products included in your order.

Standard Shipping

Estimated delivery: 3–7 business days

Express Shipping

Estimated delivery: 1–3 business days

Delivery estimates begin after your order has been processed and dispatched. Actual delivery times may vary depending on the destination, carrier, customs procedures, and circumstances outside our control.

The available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Free Shipping

We currently offer free standard shipping on orders over £50.

The free-shipping offer is automatically applied at checkout when your order meets the applicable minimum purchase amount.

4. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number, where tracking is available.

You can use the tracking information provided to follow the progress of your shipment through the relevant delivery carrier.

Please allow some time for tracking information to become active after dispatch.

5. International Shipping

eFunStore ships to selected international destinations, including customers in the UK and other eligible locations.

International delivery times may vary depending on the destination, shipping service, customs processing, and local delivery conditions.

For international orders, the customer may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country, where applicable.

These charges are determined by the destination country’s authorities and are outside our control.

6. Delivery Delays

While we work with our delivery partners to provide reliable delivery, delays can occasionally occur due to circumstances including:

• Severe weather

• Carrier delays

• Customs processing

• Public holidays

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can help you investigate the shipment.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or redelivery charges may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Lost or Damaged Shipments

If your order appears to have been lost or arrives damaged, please contact us with your order number and relevant details.

We will work with the applicable delivery carrier to investigate the issue and determine the appropriate next steps.

If your package arrives visibly damaged, we recommend keeping the packaging and any relevant evidence until the matter has been resolved.

9. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact our support team:

eFunStore
Email: sales@efunstore.uk
Phone: +92 339 5925272
Website: efunstore.uk

We’re happy to assist you with your order and delivery questions.