Refund & Returns Policy

Last updated: September 2026

At eFunStore, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be able to return the item or request a refund in accordance with this Refund & Returns Policy and applicable consumer protection laws.

1. Returns

Our standard return period is 14 days from the date of delivery.

If you would like to return an eligible item, please contact us within 14 days of receiving your order.

Items returned after this period may not be eligible for a refund or exchange, except where otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return under our standard return policy:

• The item must be unused and in the same condition in which you received it.

• The item should be returned in its original packaging, where applicable.

• All accessories, tags, manuals, and other included items should be returned with the product.

• You must provide your order number or other reasonable proof of purchase.

We reserve the right to refuse a return where the item does not meet the applicable return conditions, subject to your statutory consumer rights.

3. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• Products that have been used, damaged, or altered by the customer

• Products returned without required original packaging or included accessories

• Clearance or final-sale products where the applicable terms clearly state that they are non-returnable

• Products that cannot be returned for hygiene or health-protection reasons once unsealed, where applicable

Nothing in this section affects any mandatory consumer rights that cannot legally be excluded.

4. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

• Damaged

• Defective

• Incorrect

• Missing components

please contact us as soon as possible with your order number and photographs or other relevant information showing the issue.

We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other appropriate remedy in accordance with applicable law.

5. How to Request a Return

To request a return, contact us using the details provided below.

Please include:

• Your name

• Order number

• Product(s) you wish to return

• Reason for the return

• Photographs, where relevant

We will provide further instructions regarding the return process and return address.

Please do not send products back without contacting us first, as this may delay the processing of your return.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the outcome of your refund request.

If your refund is approved:

• The refund will normally be issued to your original payment method.

• We aim to process approved refunds within 5–7 business days.

• Your bank or payment provider may require additional time to make the funds available in your account.

The timing of refunds may therefore vary depending on your payment provider and financial institution.

7. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider.

3. Contact your bank if necessary.

If you have completed these steps and still cannot locate the refund, please contact us so that we can investigate.

8. Exchanges

We may offer exchanges for products that are defective, damaged, or incorrectly supplied, subject to availability and applicable law.

If you need an exchange, please contact us with your order number and details of the issue.

For a different product, size, colour, or model, you may need to return the original item and place a new order.

9. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection rights, customers are responsible for the cost of returning an item under our standard voluntary return policy.

Where an item is defective, damaged, or incorrectly supplied, we will provide appropriate instructions regarding return shipping.

We recommend using a tracked shipping service when returning an item, as we cannot be responsible for items that are lost in transit before they reach us.

10. Statutory Consumer Rights

If you are located in the UK, European Union, or another jurisdiction with mandatory consumer protection laws, you may have additional rights regarding returns, cancellations, faulty products, refunds, and remedies.

Nothing in this policy is intended to limit or exclude any statutory rights that apply to you.

Where applicable, those statutory rights will take precedence over this policy.

11. Contact Us

If you have any questions about returns, refunds, exchanges, or your consumer rights, please contact us:

Operated by: TECH TOY CITY (SMC-PRIVATE) LIMITED
Email: sales@efunstore.uk
Phone: +92 339 5925272
Website: efunstore.uk

Our support team will be happy to assist you with your return or refund request.